nVertex Works

Return & Refund Policy

Last updated: 1 April 2026

NVERTEX

RETURN & REFUND POLICY

Business: NVERTEX

Services: Printing • Stamps • Web Design • Web Applications

Location: Egra, Purba Medinipur, West Bengal – 721429

Email: write@nvertex.in

1. General Policy

NVERTEX provides both customized physical products and customized digital services. Because many of our products and services are prepared specifically according to customer requirements, returns, cancellations, replacements, and refunds are subject to the conditions described below.

2. Customized Printing Products

The following types of customized products are generally non-returnable and non-refundable once production has commenced:

  1. Visiting cards
  2. Letterheads
  3. Bill books
  4. Leaflets and brochures
  5. Flyers
  6. Stickers and labels
  7. Packaging materials
  8. Printed forms
  9. Banners and promotional materials
  10. Customized stationery
  11. Other made-to-order printed products

A return, replacement, correction, or reprinting may be considered where the product has a confirmed manufacturing or production defect attributable to NVERTEX, subject to the reporting requirements specified in this policy.

3. Customized Stamps

Customized stamps, including rubber stamps, self-inking stamps, pre-inked stamps, flash stamps, seals, and similar products, are made according to customer-provided information.

Therefore:

  1. Customized stamps cannot normally be returned because of a change of mind.
  2. Refunds will generally not be provided for incorrect information supplied by the customer.
  3. The customer must verify spelling, name, designation, address, registration number, logo, and other details before approval.
  4. If NVERTEX produces the stamp incorrectly despite receiving correct approved information, NVERTEX may, after verification, offer a replacement or other appropriate resolution.
  5. Any claim relating to physical damage or a manufacturing defect must be reported within 24 hours of delivery, as specified in Section 6.

4. Customer-Approved Artwork

The customer is responsible for carefully checking all artwork, proofs, text, spelling, numbers, contact information, colours, dimensions, and other details before approval.

Once artwork or specifications have been approved by the customer, NVERTEX will not normally be responsible for errors contained in the approved material.

Any spelling, typing, design, information, colour, size, or specification error present in customer-approved artwork will not normally qualify for a refund, return, replacement, or reprinting.

5. Web Design & Web Application Services

Because web design and development involve time, resources, programming, configuration, and project-specific work:

  1. Payments for work already completed are generally non-refundable.
  2. Once payment has been made for a web design or web application service, no cancellation request will normally be entertained, except where NVERTEX expressly agrees otherwise.
  3. If NVERTEX agrees to consider a cancellation after payment, any refund, if applicable, will be determined after deducting the value of work completed and all expenses already incurred.
  4. Domain, hosting, SSL, premium software, plugins, APIs, payment gateway charges, third-party services, and other external expenses already paid on behalf of the customer are generally non-refundable.
  5. Additional revisions, modifications, features, integrations, or development work outside the agreed scope may be charged separately and are not considered grounds for a refund.
  6. The 24-hour physical-product damage reporting period mentioned in Section 6 does not apply to web design or web application services.

6. Damaged, Defective, or Incorrect Physical Products — 24-Hour Reporting Period

If a customer receives a physical product that is damaged, materially defective, or incorrectly manufactured by NVERTEX, the customer must notify NVERTEX within 24 hours from the time of delivery or receipt of the product.

24-Hour Requirement

Any claim for a return, replacement, reprinting, correction, or refund based on physical damage or a manufacturing/production defect must be reported within this 24-hour period.

Claims reported after 24 hours may not be accepted for return, replacement, reprinting, or refund, except where required by applicable law or where NVERTEX expressly agrees otherwise.

Customers should, wherever reasonably possible:

  1. Inspect the package and products immediately upon delivery.
  2. Take clear photographs or videos of any visible damage.
  3. Preserve the original packaging where relevant.
  4. Provide the order/invoice details.
  5. Clearly describe the issue or defect.
  6. Provide photographs or other evidence requested by NVERTEX.

Verification

A reported issue may be reviewed based on:

  1. Order details
  2. Invoice or order reference
  3. Approved artwork
  4. Production specifications
  5. Photographs or videos
  6. Packaging condition
  7. Quantity supplied
  8. Nature and extent of the damage or defect
  9. Other relevant evidence

Where the issue is verified as a manufacturing, production, or packing error attributable to NVERTEX, an appropriate remedy may include:

  1. Replacement
  2. Reprinting
  3. Correction
  4. Repair, where applicable
  5. Refund, where appropriate
  6. Another mutually agreed resolution

The final resolution will depend on the nature and extent of the verified issue.

Important: The 24-hour reporting period applies specifically to claims concerning physical damage, manufacturing defects, or incorrect production. It does not override the separate provisions relating to customer-approved artwork, change of mind, incorrect customer-supplied information, completed digital work, cancellations after payment, or third-party services.

7. Non-Refundable Situations

Refunds will generally not be available for:

  1. Change of mind after order confirmation
  2. Cancellation after payment
  3. Incorrect information supplied by the customer
  4. Customer-approved spelling or design errors
  5. Customer-approved artwork containing errors
  6. Failure to provide required information on time
  7. Delay caused by the customer
  8. Products manufactured according to approved specifications
  9. Digital work already completed
  10. Additional work already performed at the customer's request
  11. Third-party charges already incurred
  12. Domain or hosting services already purchased
  13. Premium software, plugins, APIs, or other external services already purchased
  14. Claims relating to physical damage or defects that are reported after 24 hours of delivery, subject to applicable law

8. Cancellation Policy

8.1 No Cancellation After Payment

Once payment has been made for any product or service, cancellation requests will not be entertained by NVERTEX.

This applies to, including but not limited to:

  1. Printing orders
  2. Customized stamps
  3. Design services
  4. Website design
  5. Web application development
  6. Domain and hosting-related services
  7. Customized digital services
  8. Other products or services ordered from NVERTEX

Customers are therefore requested to carefully verify the quotation, specifications, artwork, quantities, requirements, and other details before making payment.

8.2 After Payment

Once payment is received, NVERTEX may immediately allocate resources, purchase materials, commence production, begin design or development work, reserve third-party services, or incur other project-related costs.

Accordingly, payment confirmation constitutes confirmation of the customer's order or service engagement, and cancellation after payment will generally not be accepted.

8.3 Exceptional Circumstances

Any exception to this cancellation policy will be entirely at the discretion of NVERTEX and will be considered on a case-by-case basis.

Where NVERTEX voluntarily agrees to consider a cancellation, any refund will be subject to deductions for work completed, materials purchased, third-party charges, transaction charges, and other costs already incurred.

An exception granted in one case will not create an obligation to grant the same exception in any future transaction.

9. Refund Processing

Where a refund is approved, the refund will normally be processed through the original or an appropriate payment method after the refund has been approved and any applicable deductions have been determined.

The actual processing time may depend on the payment method, bank, payment gateway, or other financial institution involved.

NVERTEX may require the customer to provide relevant transaction or account information necessary to process an approved refund.

10. Policy Acceptance

By placing an order, approving artwork, accepting a quotation, making payment, receiving a product, or engaging NVERTEX for digital services, the customer acknowledges and accepts this Return & Refund Policy.

For physical products, customers are specifically responsible for inspecting their order promptly after delivery and reporting any damage, manufacturing defect, or incorrect production within 24 hours of receipt.

Payment made against an order or service will be treated as confirmation of the customer's acceptance of the applicable order details and this Return & Refund Policy.

NVERTEX

Printing • Stamps • Web Design • Web Applications

Egra, Purba Medinipur, West Bengal – 721429

Email: write@nvertex.in